Shipping policy

# Shipping & Delivery Policy — paste-ready copy

Last updated: 21 July 2026

---

This policy sets out where EcoPalm Essentials LLP delivers orders placed on this website, how quickly we dispatch them, how long delivery takes, and what happens if a parcel is delayed or cannot be delivered.

## 1. Where we deliver

Orders placed on this website are delivered within India only.

We do not sell export or bulk consignments through this website. International and bulk supply is arranged separately on a signed contract with agreed Incoterms — please contact us for a quotation instead of ordering here.

## 2. Order processing and dispatch

- Orders are processed once payment has been confirmed by our payment provider.
- We dispatch within 2 business days of a confirmed payment.
- Business days are Monday to Saturday, excluding public holidays. Orders placed on a Sunday or a holiday are processed on the next business day.
- You will receive a confirmation when your order is placed, and a dispatch notification once the parcel has been handed to the courier.

## 3. Delivery timelines

Once dispatched, parcels are typically delivered in 3–7 business days.

Metro and larger cities are usually at the shorter end of that range. Remote locations, hill districts, the North-East and islands normally take longer.

Delivery timelines are estimates provided by our courier partners, not guarantees. They exclude the dispatch time described above.

## 4. Delivery charges

Any delivery charge is calculated at checkout based on your delivery address and order, and is shown to you before you pay. There are no delivery charges added after you place an order.

## 5. Tracking your order

We share the courier name and tracking number with you when your order is dispatched. Tracking can take up to 24 hours to begin updating after the parcel is handed over.

If tracking has not moved for several days, contact us at care@ecopalmessentials.com with your order number and we will chase the courier on your behalf.

## 6. Packaging

Products are supplied in sealed, food-grade packaging and are packed for transit so they arrive intact and traceable to their lot.

Please check that the outer box and the pack seal are undamaged when you accept delivery.

## 7. If delivery fails

- Couriers ordinarily make more than one delivery attempt before returning a parcel to us.
- Please make sure the phone number on your order is reachable — most failed deliveries happen because the courier could not reach the recipient.
- If a parcel returns to us because the address was wrong or incomplete, the phone number was unreachable, or delivery was repeatedly refused, we will contact you. Re-dispatch may be chargeable.
- Where an order is refunded after a failed delivery of that kind, the delivery cost we have already incurred may be deducted.

## 8. Checking your parcel

Please open and check your order as soon as it arrives. Damaged, incorrect, incomplete or undelivered orders must be reported within 48 hours of delivery so the claim can be verified against courier handover records.

Full details of what we need — photographs of the outer box, the pack, and the batch code and expiry — are in our Refund & Returns Policy.

## 9. Delays outside our control

Weather, transport strikes, regional restrictions, festival-season volumes and other events outside our control can delay a courier network.

We will keep you informed if we become aware of a delay affecting your order, but we cannot accept liability for a delay caused by such an event.

## 10. Contact us about a delivery

For any question about a dispatch or delivery, reach us at:

- Email: care@ecopalmessentials.com
- Phone: +91 95373 16336
- Registered address: EcoPalm Essentials LLP, 141, Suyog Complex, Opp. Trishla Complex, New CG Road, Chandkheda, Ahmedabad - 382424, Gujarat, India